Last updated 25 August 2026
Who we arenCounselKraft is a legal process outsourcing provider serving law firms and corporate legal departments. Our website is counselkraft.com. You can contact us at info@counselkraft.com or +1-646-367-6958.nn## What we collectnWe collect only what we need to respond to you and to deliver the services you engage us for.nn- Contact details you submit through our forms: name, firm or company, work email, phone number and the message you write.n- Engagement information you share with us in the course of a matter, which may include client files and, where relevant, protected health information.n- Standard technical information your browser sends, such as IP address, browser type and pages visited.nn## How we use itnWe use the information you give us to reply to your enquiry, to scope and deliver the services you engage us for, to meet our legal and contractual obligations, and to improve how our site works. We do not sell personal information, and we do not use client content to train artificial intelligence models.nn## Legal basesnWhere the GDPR applies, we rely on your consent for marketing contact, on the performance of a contract for service delivery, on our legitimate interest in operating and improving our business, and on legal obligation where retention or disclosure is required by law.nn## How we protect itnClient information is held on audited infrastructure under our ISO 27001 certified information security management system. Data is encrypted in transit and at rest, access is restricted by role and by matter, and multi-factor authentication is required. We sign a non-disclosure agreement with every client and, where protected health information is involved, a business associate agreement.nn## How long we keep itnWe retain enquiry information for as long as needed to respond and for a reasonable period afterwards. Engagement records are retained for the period agreed in your engagement terms, or as required by applicable law and professional obligations.nn## SharingnWe share personal information only with the professionals working on your matter, with service providers bound by equivalent confidentiality obligations, and where disclosure is required by law. We do not disclose client information to third parties for their own purposes.nn## Your rightsnDepending on where you live, you may have the right to access the personal information we hold about you, to correct it, to ask us to delete it, to object to or restrict how we use it, and to receive a portable copy. California residents have the right to know what we collect and to opt out of sale. We do not sell personal information. To exercise any of these rights, email info@counselkraft.com.nn## CookiesnOur site uses cookies that are necessary for it to function, and may use analytics cookies to understand how the site is used. You can control cookies through your browser settings.nn## International transfersnWe operate delivery centres in India and an office in the United States. Where personal information moves between these locations, it is protected by contractual safeguards and by the security controls described above.nn## ChangesnIf we change this policy we will update the date at the top of this page. Material changes will be highlighted on our website.nn## ContactnQuestions about this policy, or about how we handle your information, should go to info@counselkraft.com.