Legal operations pods

A Dedicated Team. Not a Ticket Queue.

A legal operations pod is two to five trained professionals who learn your systems, follow your SOPs, and work your hours. You avoid the cost, hiring risk and management overhead of building the team in-house.

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350+ law firm clients
45+ US states and Canada
Attorney-ready turnaround

CounselKraft Operations Hub

Overview

Active Matters12818% this week

Tasks Completed34224% this week

Turnaround (Avg.)24h30% faster

Quality Score98%Above target

Matter Pipeline

Illustrative matter statuses shown in the CounselKraft operations console.
Demand Package Review	In Progress	Litigation Support	Due in 12h
Medical Chronology	In Review	Medico-Legal	Due in 18h
Docketing & Monitoring	Completed	IP Docketing	Completed
Deposition Summary	In Progress	Litigation Support	Due in 8h

What a pod does

Your Workflows, Staffed and Running.

Pods are built around your practice, not around a service catalogue.

Custom Team Pods

A named team of two to five professionals matched to your practice areas and volume.

Workflow Integration

We work inside your systems: Clio, SmartAdvocate, Relativity, Westlaw, LexisNexis, TrialWorks and more.

SOPs u0026 Process Support

We document your process, then run it consistently so quality does not depend on who is on shift.

Scalable Resourcing

Add or reduce pod capacity as caseload moves, without a hiring cycle.

Performance Reporting

Transparent throughput, turnaround and quality reporting against agreed SLAs.

Time Zone Alignment

Pods work U.S. hours, so work lands on your desk when your day starts.

Building your pod

Three Weeks From Call to Capacity.

01 Discovery Call We map your caseload, volumes, hours and the gaps a pod should fill.
02 Team Design We recommend the right mix of roles and seniority for your workflow.
03 Selection You meet and approve the professionals who will be on your pod.
04 Onboarding System access, SOP capture, and supervised ramp-up on live work.
05 Steady State Daily collaboration, weekly check-ins and monthly performance review.

More than 25 full-time dedicated remote paralegals and legal secretaries are placed at U.S. law firms through our pod model.

— CounselKraft delivery leadership

60% Lower cost than in-house hiring
50% Reduction in team workload
75+ Professionals across three delivery centres

Build your pod.

Tell us your volumes and we will design the team around them.